Less than a week after several users reported a battery issue on the Samsung Galaxy Note 8, Samsung has now ultimately responded to the problem. The South Korean company has said in a statement that it was taking all such user reports seriously. The official response was highly important and as the company faced a mass-level criticism for the battery fiasco on the Galaxy Note 7 in 2016.
The issue, as it was reported by some Samsung Galaxy Note 8 users on the company’s US Community Forums, was making the devices unresponsive.
The affected users spotted that their Galaxy Note 8 units don’t accept a charge after their battery drains completely. In most of the reported cases, the latest Galaxy Note model doesn’t even show any signs of charging when connected to its charger. Some of the users attempted to turn on their devices by booting into the Recovery menu but weren’t successful.
Alongside the Galaxy Note 8, it had emerged that a similar problem was affecting some Samsung Galaxy S8 and Galaxy S8+ users. Some reports also surfaced highlighting its presence on the Galaxy Tab S3.
While a detailed information regarding the issue is yet to emerge, Samsung highlighted its concerns regarding the issue. The company also believed that the early developments have suggested a linkage with the charging management of its hardware.
Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices,” the company stated.
The official statement is followed by the contact details of Samsung Customer Service in Germany, as reported by MSPowerUser, to help customers define the problem.
A Samsung moderator with the handle ‘SamsungMel’ on its US Community Forums previously acknowledged the issue and said, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
In 2016, a battery-related fire hazard marred the Galaxy Note 7 launch. That infamous development had pushed Samsung to recall that Galaxy Note model from the global markets. Eventually, the company losses worth billions of dollars due to the battery woes.