Several users have reported they aren’t able to charge their Samsung Galaxy Note 8 units once their battery reaches zero percent charge. The South Korean giant has acknowledged the issue and can be expected to provide warranty replacements.
Last year, Samsung was in the headlines for a battery-related fire hazard on the Galaxy Note 7. The company even recalled that Galaxy Note model after reports of its explosions being surfaced worldwide.
Reports of unresponsive Galaxy Note 8 have emerged on Samsung’s Community Forums. The affected users claimed that their Galaxy Note 8 units don’t accept a charge after their battery drains completely.
In most of the reported cases, the Galaxy Note 8 becomes completely unresponsive and its LED notification light doesn’t show any signs of charging when even connected to the original charger. Some of the users attempted to turn on their devices by booting into the Recovery menu by holding down the Volume Up, Home/Bixby, and Power keys simultaneously but weren’t successful.
Folks at PiunikaWeb have spotted that the issue doesn’t seem to be carrier specific as users on networks such as Sprint, T-Mobile, and Verizon have reported similar cases. A Samsung moderator with the handle ‘SamsungMel’ on its US Community Forums explicitly acknowledged the issue and said,”This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.” The company is providing repairs and exchange services for the handsets still under warranty.
It is unclear whether the issue with the Samsung Galaxy Note 8 is caused by a software bug. Also, the company hasn’t announced any official recall – just as in the case of the Galaxy Note 7 – to resolve the issue by tweaking the hardware.